Return and Exchange Policy
Overview
At Park Eshop, we aim to ensure customer satisfaction by delivering quality products and reliable service. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed.
Return Eligibility
Products may be eligible for return or exchange if:
- The return request is made within 7 days of receiving the product.
- The product is unused, unwashed, and in its original condition.
- The product includes original packaging, tags, and accessories.
- The product received is damaged, defective, or incorrect.
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been used, washed, or altered
- Items without original tags or packaging
- Clearance or promotional sale items, unless defective
- Customized or specially produced items
Return Process
To request a return or exchange:
- Contact our support team through the Contact Us page or email within the return period.
- Provide your order number and reason for return.
- Our support team will review your request and provide return instructions.
Returns must be approved before sending the product back.
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued through the original payment method whenever possible.
- If the original payment method is not available, store credit or an alternative refund method may be offered.
Exchange Policy
If you receive a product that is:
- Damaged
- Defective
- Incorrect
We will arrange a replacement or exchange at no additional cost, subject to product availability.
Shipping Costs
- Customers may be responsible for return shipping costs, unless the return is due to a mistake from our side (such as defective or incorrect items).
- Original shipping fees are generally non-refundable.
Wholesale & Bulk Orders
For wholesale or bulk orders, return and refund conditions may vary depending on the agreement between both parties. Specific terms will be communicated during the order confirmation process.
Policy Updates
Park Group reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team through the contact details available on our website.